Submit images of skin issues and receive a response from dermatologists of your choice within 48 hours.
Are you concerned about a skin problem?
Want a quick and easy assessment of your skin problem by a dermatologist of your choice? With OnlineDoctor and Helsana, you can! As a Helsana PRIMEO policyholder, you will be reimbursed for 90% of the costs.
You will receive a diagnosis and therapy recommendation in max. 48 hours.
- High quality diagnosis thanks to large network of specialists
- Conveniently upload photos from home
- 500.000 treatments carried out
Helsana PRIMEO policyholders receive a 90% reimbursement for the skin check!
The online skin check costs CHF 55. Do you have supplementary insurance with Helsana? With Helsana’s PRIMEO supplementary insurance, you can get 90% of the cost of the online skin check reimbursed. Simply send the invoice from OnlineDoctor to Helsana. Please note the numbers Q034997 and H03.13.01 on the invoice.
Frequently asked questions
In cooperation with Helsana, OnlineDoctor offers you a telemedical consultation for skin problems. Over 150 dermatologists are available around the clock for an online skin check.
You can submit any type of acute skin problem. Only the assessment of moles is unfortunately not possible free of charge.
Requests via OnlineDoctor can be made using any digital device such as a smartphone, tablet or even your desktop computer and an internet connection. In any case, you will need a mobile phone, as you will receive a 6-digit SMS code with which you can unlock and download the specialist doctor’s recommendation for action. OnlineDoctor can be used via common browsers (e.g. Chrome, Firefox, Safari). We expressly do not recommend the use of Internet Explorer or Microsoft Edge, as error-free data transmission cannot always be guaranteed with these two browsers.
You can find more information about OnlineDoctor in our FAQs.
Experiences with OnlineDoctor
How it works
Get your diagnosis in just three simple steps
Step
1
Select a Doctor
Step
2
Describe symptoms and upload photos of the skin problem
Step
3
Receive specialist diagnosis
Do you urgently need a diagnosis and therapy recommendation for your skin problem?
Real doctors from your area