Are you concerned about a skin problem?

You can submit any type of acute skin problem. Only the assessment of moles is not reimbursed.

Requests via OnlineDoctor can be made using any digital device such as a smartphone, tablet or even your desktop computer and an internet connection. OnlineDoctor can be used via common browsers (e.g. Chrome, Firefox, Safari). We expressly do not recommend the use of Internet Explorer or Microsoft Edge, as error-free data transmission cannot always be guaranteed with these two browsers.

However, if the digital recommendation from OnlineDoctor indicates the need for a follow-up physical appointment with a dermatologist, this follow-up appointment must be coordinated in accordance with the requirements of your respective insurance model (e.g., via your family doctor, group practice, or telemedicine consultation center).

You can use OnlineDoctor even if you are insured under a GP, group practice or telemedicine model. No prior referral from your GP, group practice or telemedicine consultation centre is required for an initial digital consultation via OnlineDoctor.

However, if OnlineDoctor’s digital recommendation for treatment indicates the need for a follow-up physical appointment with a dermatologist, this follow-up appointment must be coordinated in accordance with the requirements of your respective insurance model (e.g. via your GP, group practice or telemedicine consultation centre).