{"id":18016,"date":"2025-11-20T10:44:20","date_gmt":"2025-11-20T09:44:20","guid":{"rendered":"https:\/\/www.onlinedoctor.ch\/information-space-dermatologists\/faqs-tardoc\/"},"modified":"2026-02-19T13:24:25","modified_gmt":"2026-02-19T12:24:25","slug":"faqs-tardoc","status":"publish","type":"page","link":"https:\/\/www.onlinedoctor.ch\/en\/information-space-dermatologists\/faqs-tardoc\/","title":{"rendered":"FAQs TARDOC Derms"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Answers about billing via TARDOC&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You are bound to have questions about the introduction of TARDOC in connection with OnlineDoctor from time to time. We hope you will find the answers you are looking for on this page. If not, please feel free to contact us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Frequently asked questions&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"w-tabs accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:inherit;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"va5d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-va5d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Why does billing via basic insurance now play a role at OnlineDoctor?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-va5d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>From January 2026, medical consultations via OnlineDoctor will be billed via TARDOC. Basic insurance covers the costs of digital consultations via OnlineDoctor, depending on the insurance model and deductible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gb6e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gb6e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Why do I now have to provide billing information for an OnlineDoctor case myself?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gb6e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Patients can submit the OnlineDoctor invoice to their health insurance company. In addition to the static item AA.10.0030 for the medical, time-delayed telemedicine consultation, the creation of a medical report (AA.25.0020) is also billed. This item can be billed on a per-minute basis per session (maximum 20 minutes). As a physician, you can therefore specify how many minutes you needed for the diagnosis and recommendation for action when processing a case. The costs for the service are calculated based on this.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fc5f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fc5f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Which items can be billed under TARDOC for OnlineDoctor consultations?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fc5f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Since the switch to TARDOC, there is now a dedicated position for delayed telemedical consultations (AA.10.0030). Full details of this position can be found in the service catalogue for outpatient medical fees at the following link: https:\/\/browser.tartools.ch\/de\/lkaat\/data\/L\/AA.10.0030.<\/p>\n<p>In addition, the preparation of a medical report (AA.25.0020) will be billed. This item is billed per session on a per-minute basis (maximum 20 minutes). Full details of this item can be found in the service catalogue of outpatient medical fees at the following link: https:\/\/browser.tartools.ch\/de\/lkaat\/data\/L\/AA.25.0020<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"od4e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-od4e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How much do I earn per case?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-od4e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As medical reports are billed by the minute, there is no longer a static price per case with the switch to TARDOC.<\/p>\n<p>Here are some sample calculations for you (based on a tax point value of 0.9). You can also see directly during case processing how much the patient will be billed for the case. Please note that OnlineDoctor will continue to retain CHF 25 per case from the amount invoiced. This means, for example, that for a case processing time of 15 minutes and a tax point value of 0.9, you will issue an invoice for CHF 67.39 and receive CHF 42.39 yourself. This is CHF 12.39 more than before.<\/p>\n<p>5 minutes = CHF 32.83<br \/>\n10 minutes = CHF 50.11<br \/>\n12 minutes = CHF 57.02<br \/>\n15 minutes = CHF 67.39<br \/>\n20 minutes = CHF 84.67<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"je41\"><button class=\"w-tabs-section-header\" aria-controls=\"content-je41\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I have to invoice patients myself?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-je41\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, OnlineDoctor handles the entire payment and billing process with patients. All you have to do is indicate how many minutes you spent on each case when processing it. You can view the resulting invoices for each case at any time in your Doctor Centre for your own documentation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"uf23\"><button class=\"w-tabs-section-header\" aria-controls=\"content-uf23\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How does billing for B2B cases from hospitals work?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-uf23\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Consultation cases that you process via OnlineDoctor from a partner hospital will be handled and billed as usual according to the old standard.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w028\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w028\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Why do I have to provide my ZSR number?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w028\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The new TARDOC tariff system will come into effect on 1 January 2026. From this date onwards, delayed telemedicine services will be billable via this new tariff system and will, on average, be remunerated at a higher rate for you. As the service is covered by basic insurance, an active and correctly assigned ZSR number is essential. There are several options available to you:<\/p>\n<p>You can send us the ZSR number of the practice where you work, together with confirmation from the practice owner in the form of a completed and signed document (we will be happy to provide this on request).<\/p>\n<p>Alternatively, you can also provide us with the ZSR number of the practice and the practice&#8217;s bank details if the remuneration is to be paid into the practice account.<\/p>\n<p>As a dermatologist, you are also free to apply for your own ZSR. We are happy to assist you with this and will cover the costs of registering the ZSR with SASIS. In this case, we do not require the ZSR number of the practice.<\/p>\n<p>We are obliged to include the correct ZSR numbers on patient invoices. Otherwise, billing with health insurance companies cannot take place.<\/p>\n<p>If you have any questions about your ZSR, you will find answers on the SASIS AG website.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m265\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m265\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What does billing look like for me as a doctor?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m265\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-15779\" src=\"https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1-214x300.png\" alt=\"Bild von der Rechnung an Schweizer \u00c4rzt*innen\" width=\"214\" height=\"300\" srcset=\"https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1-214x300.png 214w, https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1-285x400.png 285w, https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1-428x600.png 428w, https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1-107x150.png 107w, https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1-143x200.png 143w, https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2025\/11\/20115735\/Screenshot-2025-11-13-at-14.56.49-1.png 604w\" sizes=\"auto, (max-width: 214px) 100vw, 214px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v380\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v380\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I view individual invoices for patients?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v380\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In the new \u2018Invoices\u2019 section of Doctorcenter, you can access all your invoices at any time.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"yac8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-yac8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I add invoice details in the mobile view?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-yac8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div id=\"threads_view_D07BCBC865N-1767778040.362519-1767779356.100579\" class=\"c-virtual_list__item\" tabindex=\"0\" role=\"listitem\" aria-setsize=\"-1\" data-qa=\"virtual-list-item\" data-item-key=\"D07BCBC865N-1767778040.362519-1767779356.100579\">\n<div class=\"p-multi_thread_background\" data-droppable-thread=\"D07BCBC865N-1767778040.362519\" data-qa=\"multi_thread_background\">\n<div class=\"c-message_kit__background c-message_kit__message c-message_kit__thread_message p-threads_view_reply\" role=\"presentation\" data-qa=\"message_container\" data-qa-unprocessed=\"false\" data-qa-placeholder=\"false\" data-msg-ts=\"1767779356.100579\" data-msg-channel-id=\"D07BCBC865N\">\n<div class=\"c-message_kit__hover\" role=\"document\" aria-roledescription=\"Nachricht\" data-qa-hover=\"true\">\n<div class=\"c-message_kit__actions c-message_kit__actions--default\">\n<div class=\"c-message_kit__gutter\">\n<div class=\"c-message_kit__gutter__right\" role=\"presentation\" data-qa=\"message_content\">\n<div class=\"c-message_kit__blocks c-message_kit__blocks--rich_text\">\n<div class=\"c-message__message_blocks c-message__message_blocks--rich_text\" data-qa=\"message-text\">\n<div class=\"p-block_kit_renderer\" data-qa=\"block-kit-renderer\">\n<div class=\"p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\">\n<div class=\"p-rich_text_block\" dir=\"auto\">\n<p>If you are using OnlineDoctor on your mobile device, please proceed as follows:<br \/>\n1. Scroll down to the \u201cBilling\u201d section.<br \/>\n2. To view and edit all items in the mobile view, tap on the \u2018Billing\u2019 section. There you can scroll left and right with your finger.<br \/>\n3. Navigate to the \u2018Quantity\u2019 column.<br \/>\n4. Enter the number of minutes you needed to create the report.<\/p>\n<p>The information will then be taken into account for invoicing.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-html\"><video controls=\"controls\" autoplay muted\nposter=\"\">\n  <source src=\"https:\/\/cdn.onlinedoctor.ch\/wp-content\/uploads\/2026\/01\/07143632\/Mobil-Anpassung-Rechnung-Doctorcenter.mp4\">\n<\/video>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;More questions? &#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No problem! Contact us directly using the form and we will be happy to help you.<\/p>\n<\/div><\/div><form class=\"w-form  us-field-style_1 layout_ver show_message_after_sending for_cform us_form_1\" action=\"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/18016\" method=\"post\"><div class=\"w-form-h\"><div class=\"w-form-row for_text has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>My question regarding OnlineDoctor<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"My question regarding OnlineDoctor\" type=\"text\" name=\"us_form_1_text_1\" value placeholder=\"Name\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_email\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Email\" type=\"email\" name=\"us_form_1_email_1\" value placeholder=\"Email\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Please enter a valid email address.<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_textarea\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<textarea aria-label=\"Text\" name=\"us_form_1_textarea_1\" placeholder=\"Text\"><\/textarea>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<input type=\"hidden\" name=\"action\" value=\"us_ajax_cform\" \/>\r\n<input type=\"hidden\" name=\"post_id\" value=\"0\" \/>\r\n<input type=\"hidden\" name=\"form_index\" value=\"1\" \/>\r\n<div class=\"w-form-row for_submit align_none\"><button class=\"w-btn us-btn-style_1\" type=\"submit\" aria-label=\"Submit\"><span class=\"g-preloader type_1\"><\/span><span class=\"w-btn-label\">Submit<\/span><\/button><\/div><\/div><div class=\"w-form-message\"><\/div><div class=\"w-form-json hidden\" onclick='return {&quot;ajaxurl&quot;:&quot;https:\\\/\\\/www.onlinedoctor.ch\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;messages&quot;:{&quot;err_empty&quot;:&quot;Fill out this field&quot;,&quot;err_size&quot;:&quot;File size cannot exceed %s MB&quot;,&quot;err_extension&quot;:&quot;%s file type is not allowed&quot;,&quot;err_recaptcha_keys&quot;:&quot;reCAPTCHA keys are incorrect&quot;}}'><\/div><\/form><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Answers about billing via TARDOC\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\"]You are bound to have questions about the introduction of TARDOC in connection with OnlineDoctor from time to time. We hope you will find the answers you are looking for on this page. If not, please feel free to contact us. [vc_custom_heading text=\"Frequently asked questions\" use_theme_fonts=\"yes\"]Why does billing...","protected":false},"author":6,"featured_media":0,"parent":9983,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18016","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/18016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/comments?post=18016"}],"version-history":[{"count":6,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/18016\/revisions"}],"predecessor-version":[{"id":18413,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/18016\/revisions\/18413"}],"up":[{"embeddable":true,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/9983"}],"wp:attachment":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/media?parent=18016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}