{"id":17990,"date":"2025-03-19T09:44:39","date_gmt":"2025-03-19T08:44:39","guid":{"rendered":"https:\/\/www.onlinedoctor.ch\/information-space-dermatologists\/faqs-informationsraum\/"},"modified":"2026-02-11T12:08:36","modified_gmt":"2026-02-11T11:08:36","slug":"faqs-derms","status":"publish","type":"page","link":"https:\/\/www.onlinedoctor.ch\/en\/information-space-dermatologists\/faqs-derms\/","title":{"rendered":"FAQs Informational space"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Good for you to know&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You are bound to have questions about OnlineDoctor from time to time. We hope you will find the answers you need on this page. If not, please feel free to contact us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Questions around TARDOC&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can find all information about TARDOC and OnlineDoctor <a href=\"https:\/\/www.onlinedoctor.ch\/en\/information-space-dermatologists\/faqs-tardoc\/\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Frequently asked questions&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"w-tabs accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:inherit;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"bdde\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bdde\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is OnlineDoctor?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bdde\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"272\" data-end=\"695\">OnlineDoctor is a teledermatology platform for online consultations, developed specifically to meet the needs of specialist physicians. People with a skin conditions can choose a specialist in dermatology and venereology regardless of location. Within 48 hours, they receive a specialist diagnosis and treatment recommendations based on submitted images and additional information provided via an interactive chat assistant.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"sf57\"><button class=\"w-tabs-section-header\" aria-controls=\"content-sf57\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What do I need to do to use OnlineDoctor?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-sf57\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"752\" data-end=\"935\">To register and create an individual profile on onlinedoctor.ch, OnlineDoctor requires the following information and documentation (in group practices, from each participating physician):<\/p>\n<ul>\n<li data-start=\"939\" data-end=\"1017\">Practice address and contact details (mobile phone number and email address)<\/li>\n<li data-start=\"1020\" data-end=\"1057\">Copy of your specialist certificate<\/li>\n<li data-start=\"1060\" data-end=\"1143\">A frontal, sharp, high-resolution portrait photo (can be taken with a smartphone)<\/li>\n<li data-start=\"1146\" data-end=\"1167\">Billing information<\/li>\n<li data-start=\"1170\" data-end=\"1232\">Indication of whether you work independently or are employed\n<ul>\n<li data-start=\"1235\" data-end=\"1286\">Bank details (IBAN \u2013 your own or your employer\u2019s)<\/li>\n<li data-start=\"1289\" data-end=\"1301\">GLN number<\/li>\n<li data-start=\"1304\" data-end=\"1316\">ZSR number\n<ul>\n<li data-start=\"1304\" data-end=\"1316\">You may submit the ZSR number of the practice where you work together with confirmation from the practice owner in the form of a completed and signed document (which we are happy to provide upon request).<\/li>\n<li data-start=\"1304\" data-end=\"1316\">Alternatively, you may provide the practice\u2019s ZSR number and the practice\u2019s bank details if the remuneration is to be paid into the practice account.<\/li>\n<li data-start=\"1304\" data-end=\"1316\">As a dermatologist, you may also apply for your own ZSR number. We are happy to support you with this process and will cover the costs for registering the ZSR with SASIS. In this case, we do not require the practice\u2019s ZSR number.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o08e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o08e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How is my medical service billed?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o08e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"1945\" data-end=\"2202\">From January 2026, asynchronous telemedical consultations provided via OnlineDoctor will be billed through <strong data-start=\"2052\" data-end=\"2062\">TARDOC<\/strong>. The basic health insurance covers the costs of the digital consultation via OnlineDoctor, depending on the insurance model and deductible.<\/p>\n<p data-start=\"2204\" data-end=\"2319\">As medical reporting is billed to the minute, the switch to TARDOC means there is no longer a fixed price per case.<\/p>\n<p data-start=\"2321\" data-end=\"2587\">Below are some example calculations (based on a tax point value of 0.9). During case processing, you can also directly see how much will be billed to the patient. Please note that OnlineDoctor continues to retain a flat fee of CHF 25 per case from the billed amount.<\/p>\n<p data-start=\"2589\" data-end=\"2785\">This means, for example, that with a case processing time of 15 minutes and a tax point value of 0.9, you issue an invoice of CHF 67.39 and earn CHF 42.39 \u2014 CHF 12.39 more than before.<\/p>\n<ul>\n<li data-start=\"2789\" data-end=\"2812\">5 minutes = CHF 32.83<\/li>\n<li data-start=\"2815\" data-end=\"2839\">10 minutes = CHF 50.11<\/li>\n<li data-start=\"2842\" data-end=\"2866\">12 minutes = CHF 57.02<\/li>\n<li data-start=\"2869\" data-end=\"2893\">15 minutes = CHF 67.39<\/li>\n<li data-start=\"2896\" data-end=\"2920\">20 minutes = CHF 84.67<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a16e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a16e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to handle billing with patients myself?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a16e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No. OnlineDoctor handles the entire payment and billing process with patients. You only indicate how many minutes you spent on the case. In your OnlineDoctor Doctor Center, you can view the resulting case invoices per case at any time and for your own documentation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a24f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a24f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I participate if I am still in training?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a24f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"3300\" data-end=\"3374\">No. Passing the specialist examination is mandatory for quality assurance.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e33c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e33c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to answer cases on weekends or public holidays?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e33c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"3447\" data-end=\"3739\">In your OnlineDoctor Doctor Center, you can easily set your case answering preferences with just a few clicks. If you are on vacation or do not wish to answer cases on Sundays, for example, then an absence notice can appear on your profile. Once a notice is set, patients will not be able to submit cases to you during those periods.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j40c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j40c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How many patient inquiries will I receive, and how can I control the volume?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j40c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"3831\" data-end=\"4244\">The <strong>volume of inquiries<\/strong> varies depending on how strongly you choose to integrate OnlineDoctor into your practice. You decide when and how to promote online consultations within your practice. In addition, your medical practice assistants play a key role in communicating OnlineDoctor to your patient network. As a result, the case volume can vary individually and depends on factors such as the practice location.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y4dc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y4dc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is teledermatological treatment covered by my liability insurance?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y4dc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Whether teledermatology activities must be reported to your professional liability insurer depends on the specific terms and conditions of your insurance policy. We recommend checking directly with your liability insurer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d597\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d597\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to write long and complex texts for online consultations?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d597\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"4630\" data-end=\"4878\">Predefined text templates allow you to quickly provide comprehensive information on diagnoses and treatment recommendations to patients. In addition to these templates, you can create and save your own customized text modules for repeated use.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e652\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e652\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to schedule short-notice appointments for patients?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e652\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p data-start=\"4955\" data-end=\"5153\">No. You are not required to reserve short-notice appointments for OnlineDoctor patients. Even if you are currently not accepting new in-person patients, you can still process digital cases via OnlineDoctor.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a71a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a71a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I use OnlineDoctor without owning my own practice?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a71a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor can only be used in connection with a medical practice \u2014 regardless of whether you are self-employed or employed. A valid and active ZSR number is required (for employed physicians, the ZSR number of the institution).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Do you have more questions?&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No problem! Contact us directly using the form and we will be happy to help you.<\/p>\n<\/div><\/div><form class=\"w-form  us-field-style_1 layout_ver show_message_after_sending for_cform us_form_1\" action=\"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/17990\" method=\"post\"><div class=\"w-form-h\"><div class=\"w-form-row for_text has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>My questions regarding OnlineDoctor<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"My questions regarding OnlineDoctor\" type=\"text\" name=\"us_form_1_text_1\" value placeholder=\"Name\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_email\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Email\" type=\"email\" name=\"us_form_1_email_1\" value placeholder=\"Email\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Please enter a valid email address.<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_textarea\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<textarea aria-label=\"Text\" name=\"us_form_1_textarea_1\" placeholder=\"Text\"><\/textarea>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<input type=\"hidden\" name=\"action\" value=\"us_ajax_cform\" \/>\r\n<input type=\"hidden\" name=\"post_id\" value=\"0\" \/>\r\n<input type=\"hidden\" name=\"form_index\" value=\"1\" \/>\r\n<div class=\"w-form-row for_submit align_none\"><button class=\"w-btn us-btn-style_1\" type=\"submit\" aria-label=\"Submit\"><span class=\"g-preloader type_1\"><\/span><span class=\"w-btn-label\">Submit<\/span><\/button><\/div><\/div><div class=\"w-form-message\"><\/div><div class=\"w-form-json hidden\" onclick='return {&quot;ajaxurl&quot;:&quot;https:\\\/\\\/www.onlinedoctor.ch\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;messages&quot;:{&quot;err_empty&quot;:&quot;Fill out this field&quot;,&quot;err_size&quot;:&quot;File size cannot exceed %s MB&quot;,&quot;err_extension&quot;:&quot;%s file type is not allowed&quot;,&quot;err_recaptcha_keys&quot;:&quot;reCAPTCHA keys are incorrect&quot;}}'><\/div><\/form><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Good for you to know\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\"]You are bound to have questions about OnlineDoctor from time to time. We hope you will find the answers you need on this page. If not, please feel free to contact us. [vc_custom_heading text=\"Questions around TARDOC\" use_theme_fonts=\"yes\"]You can find all information about TARDOC and OnlineDoctor here. [vc_custom_heading text=\"Frequently...","protected":false},"author":3,"featured_media":0,"parent":9983,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17990","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/17990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/comments?post=17990"}],"version-history":[{"count":6,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/17990\/revisions"}],"predecessor-version":[{"id":18043,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/17990\/revisions\/18043"}],"up":[{"embeddable":true,"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/pages\/9983"}],"wp:attachment":[{"href":"https:\/\/www.onlinedoctor.ch\/en\/wp-json\/wp\/v2\/media?parent=17990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}