Are you concerned about a skin problem?

You want a fast and uncomplicated clarification of your skin problem from the dermatologist of your choice? It’s possible with OnlineDoctor and Visana! As a Visana-insured person, you receive a discount of CHF 6 with the voucher code VISANA49.

You will receive a diagnosis and therapy recommendation in max. 48 hours.

As a Visana-insured person, you receive the skin check at a lower price!

With the online skin check you pay only CHF 49 instead of CHF 55. With the code VISANA49 you get CHF 6 discount.

Frequently asked questions

In cooperation with Visana, OnlineDoctor offers you a telemedical consultation for skin problems. Over 150 dermatologists are available around the clock for an online skin check.

You can submit any type of acute skin problem. Only the assessment of moles is not reimbursed.

Requests via OnlineDoctor can be made using any digital device such as a smartphone, tablet or even your desktop computer and an internet connection. In any case, you will need a mobile phone, as you will receive a 6-digit SMS code with which you can unlock and download the specialist doctor’s recommendation for action. OnlineDoctor can be used via common browsers (e.g. Chrome, Firefox, Safari). We expressly do not recommend the use of Internet Explorer or Microsoft Edge, as error-free data transmission cannot always be guaranteed with these two browsers.

You can find more information about OnlineDoctor in our FAQs.

Experiences with OnlineDoctor

thank you for this great program. it is incredibly quick and easy and the value in return is priceless, because the patience health is a priority and rather than waiting btw doctors or appointments that are unreasonable in todays times, this service was amazing and put an ease on patience. I applied on Saturday eve and had an answer Sunday eve and taken care of my problem on Monday. than you!
argu secilmis
argu secilmis
28. November, 2023.
Extremely easy service, right at your hand at anytime. Would highly recommend it
Effie Kerasidou
Effie Kerasidou
29. August, 2023.
For those who didn't have actually time to go see the doctor or just doesn't like to see doctor in person. This is really helpful, the result was out really fast as well. I wanted only a couple of hours.
Arisa Chanthanam
Arisa Chanthanam
23. August, 2023.
Very helpful service. Much appreciated.
19. Dezember, 2022.
I have used Online doctor on at least 3 occasions, for issues pertaining to my and my daughter's skin(eczema) condition. Our doctor is Dr. Paul Scheidegger, whose clinic is in Brugg. I don't live in Brugg, and this online service is definitely more convenient. Most of all, the professional medical advice is fast, accurate, and the prescribed treatment has always been effective. I am 100% satisfied, I trust the service provided and certainly hope the team keeps up this excellent service. I highly recommend OnlineDoctor AG.
Karen Ann Hiltbrunner
Karen Ann Hiltbrunner
10. November, 2022.
Great experience and service! We need more options like this in today’s world.
27. Oktober, 2021.
Very satisfied with consultation that I received and with easiness of use of this service
Jelena Dunaiceva
Jelena Dunaiceva
24. August, 2021.
Super Service! I got my result within 24 h and could select the physician by myself!
Bianca Schwanhaeusser
Bianca Schwanhaeusser
11. Mai, 2021.

How it works

1. Security of your data

The security of your data is our highest priority. In order for us to ensure that your inquiry and the associated data are only accessible to you, we ask you to verify your mobile phone number in the first step.

2. Select a Doctor

You decide who should look at your skin problem online. Select the dermatologist you want.

3. Describe symptoms and upload photos of the skin problem

Describe your skin problem using our intelligent chat assistant and take a photo of the affected area. The information is very important for dermatologists.

4. Receive specialist diagnosis

Within a short time, you will receive our specialist assessment and a concrete recommendation on what you can do about your skin problem.

Why OnlineDoctor?

Uhr zeigt auf 3 Uhr

Diagnosis in a few hours


Always & everywhere available

Karikatur eines Arztes und einer Ärztin

> 150 dermatologists in Switzerland


Labelled medical device

Our medical network

At OnlineDoctor you can choose between 150 dermatologists in Switzerland. Simply click on the maps and find a specialist near you. This way you can quickly and easily have your skin problem clarified online by a local practice.