Are you worried about a skin problem?

Do you need a quick and uncomplicated clarification of your skin problem from a dermatologist of your choice? This is possible with OnlineDoctor and Sanitas! As a Sanitas-insured person, you receive a discount of CHF 6 with the voucher code SANITAS2023.

You will receive a diagnosis and therapy recommendation in max. 48 hours.

As a Sanitas-insured person, you receive the skin check at a lower price!

Sanitas-insured persons receive the online skin check at a reduced price. With the code SANITAS2023 you will receive a discount of CHF 6. You can find more information on the Sanitas website.

Frequently asked questions

In cooperation with Sanitas, OnlineDoctor offers you a telemedical consultation for skin problems. Over 150 dermatologists are available around the clock for an online skin check.

You can submit any type of acute skin problem.

Requests via OnlineDoctor can be made using any digital device such as a smartphone, tablet or even your desktop computer and an internet connection. In any case, you will need a mobile phone, as you will receive a 6-digit SMS code with which you can unlock and download the specialist doctor’s recommendation for action. OnlineDoctor can be used via common browsers (e.g. Chrome, Firefox, Safari). We expressly do not recommend the use of Internet Explorer or Microsoft Edge, as error-free data transmission cannot always be guaranteed with these two browsers.

You will receive a recommendation directly from OnlineDoctor. If OnlineDoctor recommends that you see a doctor or prescribes medication that is covered under your basic insurance, please proceed as follows before any subsequent treatment or buying the medication: Contact your first point of contact in accordance with your basic insurance model. For example, if you have a family doctor model, this is your family doctor. If you are insured under the telemedicine model, you must call Medgate.  Customers who have taken out the Basic insurance model with free choice of doctor do not need to take any first point of contact into account.

You can find more information about OnlineDoctor in our FAQs.

Experiences with OnlineDoctor

Ich finde es grossartig, dass es die Möglichkeit des Online-Doctors gibt! Der Prozess ist sehr unkompliziert und ich habe schnell eine Diagnose erhalten, anstatt wochenlang auf einen Termin warten zu müssen. Eine wirklich tolle und effiziente Alternative zur herkömmlichen Arztpraxis!
Nicole Obrist
Nicole Obrist
17. Juni, 2024.
Tolles Angebot ...... und es funktionierte.
Felix Gerber
Felix Gerber
3. Juni, 2024.
Schnelle und soweit unkomplizierte Hilfe, vor allem wenn man zeitlich angespannt oder im Ausland ist. Die Antwort von OnlineDoctor hat keine 4 Stunden gedauert. Kompetent mit einer Verhaltensempfehlung und Procedere.
Jack BlueEyes
Jack BlueEyes
31. Mai, 2024.
Rapide et efficace. J'ai eu un retour dermatologique complet moins de 3h après avoir envoyé ma demande de consultation. Merci !
Valérie PELLET
Valérie PELLET
24. Mai, 2024.
Anstatt 4 Monate auf einen Termin zu warten konnte ich mein Anliegen online adressieren und habe eine schriftliche Antwort innerhalb von 24h erhalten. Bin gespannt auf den Heilungsprozess.
Roland Leuenberger
Roland Leuenberger
23. Mai, 2024.

Our medical network

At OnlineDoctor you can choose between 150 dermatologists in Switzerland. Simply click on the maps and find a specialist near you. This way you can quickly and easily have your skin problem clarified online by a local practice.

How it works

1. Security of your data

The security of your data is our highest priority. In order for us to ensure that your inquiry and the associated data are only accessible to you, we ask you to verify your mobile phone number in the first step.

2. Select a Doctor

You decide who should look at your skin problem online. Select the dermatologist you want.

3. Describe symptoms and upload photos of the skin problem

Describe your skin problem using our intelligent chat assistant and take a photo of the affected area. The information is very important for dermatologists.

4. Receive specialist diagnosis

Within a short time, you will receive our specialist assessment and a concrete recommendation on what you can do about your skin problem.

Why OnlineDoctor?

Uhr zeigt auf 3 Uhr

Diagnosis in a few hours


Always & everywhere available

Karikatur eines Arztes und einer Ärztin

> 150 dermatologists in Switzerland


Labelled medical device